Last updated: 04th October, 2026

Welcome to AuraPromise. These Terms and Conditions explain our personalized wedding website design services, ordering process and customer responsibilities.

“We,” “us” and “our” refer to AuraPromise. “You” and “your” refer to the customer purchasing our services.

1. Our Services

AuraPromise creates personalized wedding websites for customers in Canada, the United States, the United Kingdom, Australia and other countries.

Your website will be designed according to your selected package, wedding details and agreed design preferences. Package features and any additional services will be confirmed before payment.

2. Enquiries and Orders

Submitting an enquiry or selecting a package does not confirm an order or require immediate payment.

We will review your enquiry and email you to confirm your package, project requirements and payment details. Before payment, you will have an opportunity to review these terms and the details of your order.

Once payment is received, we will send you a link to submit the wedding information and content needed for your website.

3. Payment and Pricing

Full payment is required before we begin your project. Design work starts once we have received payment and the necessary content.

The price, payment currency and any applicable taxes or additional charges will be disclosed before payment.

If you pay in a different currency, your bank or payment provider may apply exchange rates or fees. These charges are outside AuraPromise’s control.

Price changes will not affect an order already confirmed and paid for.

4. Your Wedding Details and Content

You are responsible for providing accurate names, wedding dates, venue details, photographs, wording and other website content.

You must have permission to use and share the materials you provide, including photographs and personal information belonging to others.

You give us permission to use these materials to create and deliver your website. You retain ownership of your original content.

Missing information, delayed feedback or changes to your requirements may affect the delivery timeline.

5. Free Revisions

We provide free revisions until you are happy with your wedding website, within the design and features agreed for your selected package.

We will share the website for review and make changes based on your feedback before you approve it for launch.

Requests for additional features or services outside your package will be discussed separately. We will obtain your agreement before charging for any extra work.

Post-launch changes and ongoing support will be confirmed in your package or order details.

6. Approval and Launch

We will publish your website after you confirm that you are happy with it and approve its launch.

Before approval, please check all names, dates, venue information, photographs, links and other details carefully.

Depending on the agreed access settings, your website content may be accessible to anyone with the website address or to the wider public. Please only include information you are comfortable sharing under those settings.

7. Free Hosting and Domain for One Year

Your package includes website hosting and a domain at no additional charge for one year.

Before payment, we will confirm the domain arrangement, included domain options and the dates covered by the free period. Domain availability and third-party registration rules may apply.

Hosting or domain services beyond the first year may require renewal fees. We will explain renewal options and charges before the included period ends. Paid renewals will require your authorization.

If you choose not to renew, your website may become unavailable and your domain may expire. Any domain registration, ownership or transfer arrangements will be explained before payment.

8. Project Timeline

We will discuss the expected delivery timeline before starting your project.

Delivery depends on receiving your content, feedback and approval promptly. If you need your website ready by a specific date, please let us know before payment so we can confirm availability.

If a delay occurs, we will contact you and discuss the next steps.

9. Cancellations and Refunds

To request a cancellation or refund, email hello@aurapromise.com as soon as possible.

Any cancellation and refund conditions specific to your order will be disclosed before payment. These conditions remain subject to applicable consumer law.

Where you have a statutory cooling-off or cancellation right, we will respect it. If you request that work begin during a legally protected cancellation period, we will obtain any express request, consent or acknowledgement required by applicable law.

A personalized service does not automatically remove every cancellation or refund right. Nothing in these terms limits your rights where a service is defective, misdescribed or otherwise fails to meet applicable legal requirements.

10. Ownership and Licensing

You retain ownership of the original photographs, text and other content you provide.

Ownership and licensing arrangements for the completed design, website files and domain will be confirmed before payment.

Third-party software, fonts, images and other assets may be subject to their own licence terms.

11. Personal Information and Privacy

Information collected through our website and services may include:

• Names, email addresses and enquiry information.

• Packages selected or purchased.

• Wedding dates, venue details, photographs and other content you submit.

• Information about how visitors interact with our website.

• Advertising referral and interaction information available through Meta, Google and social media platforms.

Our Privacy Policy explains how personal information is collected, used, stored and shared, including any international processing, retention periods and the rights available to you.

Where required by applicable law, we will obtain consent before using non-essential cookies or advertising tracking technologies. Accepting these terms does not, by itself, provide consent to optional tracking or marketing.

12. Third-Party Services

We may use third-party providers for hosting, domain registration, payments and agreed website features.

These providers may have their own terms and privacy policies. Their outages or service changes may affect website availability or functionality.

We will explain relevant limitations and work to address issues affecting the services we provide. Using third-party providers does not remove our responsibilities under applicable law.

13. Responsible Use

You must not supply content that is unlawful, infringes another person’s rights or includes personal information you are not entitled to share.

If supplied content creates such an issue, we may pause the affected work and contact you to resolve it.

14. Service Quality and Customer Rights

We will provide our services with reasonable care and skill and in accordance with applicable legal requirements.

If you experience an issue, please contact us so we can investigate and work toward a resolution.

Nothing in these terms excludes liability that cannot legally be excluded or limits mandatory consumer rights, guarantees or remedies available in your country.

15. International Customers and Disputes

AuraPromise serves customers internationally. Mandatory consumer laws applicable to your order may give you rights in addition to those described here.

If a dispute arises, please contact hello@aurapromise.com so we can try to resolve it.

Nothing in these terms prevents you from contacting a consumer protection authority or using a court or dispute resolution process available to you under applicable law.

16. Changes to These Terms

We may update these terms for future orders. The latest version will appear on this page with its publication date.

Updates will not automatically change an existing order. Material changes to an existing order will require your agreement unless required by law.

17. Contact Us

For questions about these terms or your order, contact:

AuraPromise.com
Email: hello@aurapromise.com
Business address: 10685-B Hazelhurst Dr. # 33386, Houston, TX 77043